Help Center

Frequently Asked Questions

Buying Toys

How much is my personal collection worth?

Will BIg Boy Collectibles trade for my toy collection?

Customer Support

Can Big Boy Collectibles text me back?

Does Big Boy Collectibles have a phone number?

When is Big Boy Collectibles open?

When will Big boy Collectibles reply to my email?


May I pick up my order from your warehouse?

Does Big Boy Collectibles have any physical retail stores?

Where is Big Boy Collectibles located? Where do Big Boy Collectibles orders ship from?

My Account

How do I create an account?

I can't sign into my Big Boy Collectibles account?

I forgot my password. what do i do?

How do I update the shipping address for an order?

My account has been deactivated. Why?

How do I close my Big Boy Collectibles account?

Newsletter Subscription

How may I cancel the Big Boy Collectibles newsletter?

How do I receive new product release advertisements immediately?

How do I subscribe to the BIg Boy Collectibles newsletter?


How do I place an order with Big Boy Collectibles?

Do I need a Big Boy Collectibles account to place an order?

Can Big Boy Collectibles send me photos of the actual items I will receive in my order?

Can I manage my orders online or do I need to call customer service?

How long does it take Big Boy Collectibles to process and ship my order?

How long will items remain in my shopping cart?

May I pick up my order from your warehouse?


How does Big Boy Collectibles pack their orders prior to shipping them?


Does Big Boy Collectibles offer clearance sales or other discounts?

Does Big Boy Collectibles price match other websites or retail stores?

What currency does Big Boy Collectibles use?

Does adding an item to a shopping cart guarantee the price I will pay?

I want to order more than 1 of a particular item; is there a discount?

Privacy & Security

What is your Privacy Policy?

Is your site secure?


What does 'In Stock' mean?

What does 'pre-order' mean?

A brand-new product was just announced, when will it be offered by Big Boy Collectibles?

Does Big Boy Collectibles offer any unlicensed or counterfeit products?

The photo on your website does not look exactly like the item I received, why?

I still have product questions after reading your website description.

How many of a particular item do you have in stock?

If an item has sold out, will Big Boy Collectibles get more?

Will Big Boy Collectibles split up a set of figures or case upon request?

I am a manufacturer of a new toy or figure. How do I contact Big Boy Collectibles about offering my products?

Rewards Program

Does Big Boy Collectibles offer a Rewards Program?

What are Big Boy Rewards?

Who is eligible to use Big Boy Rewards Points?

How do I earn Big Boy Rewards?

How do I redeem Big Boy Rewards Points?

Can I really use Big Boy Rewards Points on any item?

How do I sign up for the Big Boy Rewards Program?

Sales Tax

When is sales tax charged?

How is sales tax calculated?

Social Media

Is Big Boy Collectibles on Social Media?

Tracking Status

Tracking shows my package was delivered but I don't have it. What now?

My package says 'Customs Clearance,' how long does this take?

My tracking number has not updated every day, is something wrong?

My tracking number is not valid, why?

What does 'In Transit' mean?

What does 'Return to Sender' mean?

What if my delivery is late or delayed?