Estimates below do not apply during busy holiday seasons. Saturdays & Sundays are not business days.
What are my shipping options?
If you choose Regular Delivery, your package may take up to 10 business days to arrive.
If you choose Rush Delivery, your package may take up to 6 business days to arrive.*
If you choose International Delivery, your package may take up to 14 business days or longer to arrive.
If you need your order sooner than the delivery estimates above, please call us
( 917 ) 933-4945 so we can personally assist you in making sure you get expedited service.
*If you choose Rush Delivery and an item is temporarily unavailable, it will ship via UPS 2-day air as soon as it becomes available again (this usually takes 1-2 business days). If such a situation arises you will be contacted first for your approval.
* We can no longer ship to Hotels or Forwarding Addresses using credit cards or Paypal due to the large percentage of fraudulent orders.
If you would like us to ship to a Hotel or Forwarding Address, we will gladly do so provided your payment method is either by postal money order or bank to bank wire transfer. Please call ( 917 ) 933-4945 if you need assistance with these payment options. Thank you for understanding.
How will my order be shipped?
All orders within the United States ship USPS.
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. All shipments are insured and traceable.
Orders going to a PO Box or military address can only be shipped via Priority Mail (Regular Delivery inside the U.S. option) and cannot be shipped via our Rush Delivery option.
When will I receive my order?
You may track your package by clicking here, or log into your account to review your order!
All orders are processed by our well-staffed team. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled. Rush Delivery orders are prioritized and generally ship faster. Any order placed after 8:00 am EST may not be processed until the NEXT business day (So, if you place an order on Friday at 10:00 am EST or later, it may not be processed until Monday morning). Weekends and US holidays are not counted as business days.
Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read & quote; How to prevent delivery delays & quote; below, especially if you are ordering for a birthday, holiday or time-sensitive occasion.
While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS errors or other factors beyond our control.
How to prevent delivery delays
Include an emergency contact number at checkout
Double-check the address and all information before submitting your order.
Add email@example.com to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.
Shipping to a Military Address
If you live at a military address overseas, you should choose the PO Box option.
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail.
Orders going to a PO Box or military address can only be shipped via Priority Mail (using the Regular Delivery inside the U.S. option) and cannot be shipped via our Rush Delivery option.
Orders consisting of physically large items may be classified as oversized by the US Postal Service and UPS. This can cause the shipping cost to differ from what was calculated at checkout. In this event, we will contact you with an exact shipping cost for your approval before proceeding with the order. Please understand that oversized status and any additional costs are determined by the shipping services and are not under our control.
Shipping to an address other than your BILLING address
If the shipping address for your order does not match the billing address on your credit card, we may require you to list the alternate address with your credit card company. This extra step in the ordering process helps prevent fraudulent use of your credit card. We may need to contact you via either the phone number or email address that you provided with your order to inform you of this requirement.
To list the alternate address with your credit card company:
1. Call your credit card's customer service department (the number should be on the back of the card or on your monthly statement)
2. Tell them that you want to add an "Alternate Shipping Address" to your account for an internet order and give them the exact address for the recipient. *This will NOT change your billing address - you will still receive statements and mail at your usual address.
3. Place your order on our site using your usual billing address and the new alternate shipping address that you added to your account.
International Orders require special consideration. Our full policy on international orders is available below.
All international packages are sent via USPS. Packages shipped via USPS Priority Mail are insured and all packages must be signed for when delivered.
Please note Oversized packages ship USPS since this is the most cost-effective for our customers. However, some over-sized packages are subject to additional shipping and handling charges. If this is the case, we will contact you before shipping your package, in order to get your approval.
International orders can only be shipped to the billing address of your credit card (the billing and shipping information must match).
The customer is responsible if any duties & taxes are imposed by their country at their country's border. Custom fees are very common, especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information, we suggest that you contact your local customs office before ordering.
*Duties, taxes, and customs fees are not set by Big Boy Collectibles and are not paid to us.
We are required to declare the full value of the products purchased on all customs paperwork. Big Boy Collectibles is not responsible for any customs fees, taxes, tariffs, or other fees your local government may charge you for ordering items from the United States (these items are generally made in China, Japan, or Taiwan). Please check with your local government for tax rules in your country.
IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS:
If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
Freight forwarders can be an economical and practical shipping solution for customers living outside of the United States. There are some additional conditions to be aware of when using a freight forwarder. Please be aware that we use the term freight forwarder as a broad definition to include actual companies that specialize in freight forwarding as well as friends or family who live in the United States and are willing to ship packages to you.
We are not responsible for any loss or damage that occurs after your shipment has been delivered to your freight forwarder. This means we will not refund or provide a replacement for any merchandise that has been exported beyond the original delivery address. To minimize this risk, you should instruct freight forwarders to refuse any shipments that arrive damaged.
Our return policy does not apply to any items shipped to a freight forwarder. All sales are considered final and may not be returned.
If the freight forwarder you are using has a U.S. address and you subsequently request that the items be exported outside of the United States, you or your freight forwarder are considered the exporter and must comply with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Big Boy Collectibles must not be listed on any export documentation including but not limited to export declarations, invoices, and packing lists.
RETURN POLICY - Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return minus Shipping cost.
International packages can take up to 30 business days or longer to arrive at their destination (although occasionally there are hold-ups at customs, which is beyond our control).
International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without out the original care is taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.
If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) we will not refund any product or shipping.
Shipping costs will be calculated at checkout and are determined by weight & destination.
You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click "Checkout." Once at checkout, enter your name & address and select "International Express" delivery and hit the"apply" button. The shipping rate will then be displayed in your cart, even before entering any credit card information. You can then decide to continue or not continue with your order.
Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package.
We reserve the right to request additional identification information before processing any order. If we require this information, we will contact you with additional details. If you do not provide the requested information, your order will be canceled and your account closed.